Privacy Policy for QMirror

Effective Date: 26 July 2026   |   Last Updated: 26 July 2026

This Privacy Policy explains how QMirror (“we,” “our,” or “us”) collects, uses, stores, and protects information when employees use the website to manage CRM records, including client meeting data and next meeting dates.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information entered by employees

Employees may enter CRM-related information into the Service, including:

• Client name
• Meeting notes
• Meeting date and time
• Next meeting date
• Follow-up remarks
• Assigned employee or relationship manager
• Any other information added for internal CRM use

1.2 Account and access information

Depending on how the Service is configured, we may collect:

• User ID
• Password or login credentials
• Name and internal employee details
• Role or permission level
• Login history

1.3 Device and usage information

When you use the Service, we may automatically collect:

• IP address
• Device model and operating system
• Browser or WebView information
• App version
• Log data
• Crash reports
• Usage activity
• Access times
• Cookies, local storage, or session data, where applicable

2. How We Use Information

We use the information we collect to:

• Provide and operate the CRM Service
• Allow employees to create and manage client meeting records
• Store next meeting dates and follow-up information
• Maintain internal records and workflow history
• Authenticate users and maintain secure access
• Prevent unauthorized access, misuse, and security incidents
• Troubleshoot issues, fix bugs, and improve performance
• Support internal management, reporting, and operational needs
• Comply with legal, regulatory, audit, and record-keeping requirements

3. Sharing of Information

We do not share CRM data with external third parties for marketing or commercial purposes. Access to information is limited to authorized employees and internal users who require it to perform their duties.

We may disclose information only if required by law, regulation, court order, or valid government request, or if necessary to protect the security and integrity of the Service.

4. Cookies and Similar Technologies

We may use cookies, session storage, local storage, and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve security
• Measure performance
• Support website functionality

You may disable cookies through your browser settings, but some features of the Service may not function properly.

5. Data Retention

We retain CRM and account-related information for as long as necessary to:

• Provide the Service
• Maintain internal CRM records
• Support future follow-up and meeting management
• Meet legal, tax, accounting, regulatory, or audit requirements
• Resolve disputes
• Enforce our agreements

Retention periods may vary depending on the type of data and applicable legal obligations.

6. Data Security

We use reasonable technical and organizational safeguards to protect your information, including:

• Access controls
• Role-based permissions
• Secure communication methods where available
• Authentication controls
• Logging and monitoring
• Internal security procedures

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Account Access and User Responsibility

You are responsible for maintaining the confidentiality of your login credentials and any device used to access the Service. Please notify us immediately if you believe:

• Your password has been compromised
• Unauthorized access may have occurred
• A CRM record was changed without authorization

You should log out after use and keep your device secure.

8. Account Deletion and Data Deletion

If the Service allows account deletion, you may request it by contacting us at customerservice@lbsbd.com.

Upon a verified deletion request, we will:

• Delete or deactivate your account, where applicable
• Delete personal data that is no longer required to be retained
• Retain only the data we must keep for legal, regulatory, compliance, security, or dispute-resolution purposes

If your data cannot be deleted immediately due to legal or regulatory obligations, we will restrict processing of that data where appropriate.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent, where processing is based on consent
• Object to certain processing
• Request a copy of your information
• Lodge a complaint with the relevant authority

To exercise these rights, contact us at customerservice@lbsbd.com.

10. Children’s Privacy

The Service is intended for internal business use by employees and is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can review and delete it where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If changes are material, we may provide additional notice where required by law.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

This Privacy Policy is intended for the QMirror internal CRM website and mobile application.